Last updated: January 11, 2016
AQUA Co., Ltd.
We will only collect your personal information by appropriate and fair means.
Please read Purpose of use of the personal information retained by AQUA, for the purpose of use of personal information collected by us.
We will maintain appropriate safeguards to protect your personal information from improper disclosure or modification and from unauthorized access. We will direct our employees to ensure appropriate management of Personal Information.
（1） We may jointly use parts or entirety of Personal Information retained by us, with parent company and/or affiliated subsidiary companies, within the Purpose of Use, mentioned above. In such joint-use occurrence, we will act as the administrative director of Personal Information.
（2）We will not provide your personal information to any third party without your advance consent, except where such disclosure:
Is in accordance with or required by applicable law
Is necessary for the protection of the safety or property of our users or the public, and it is difficult or impractical to obtain the consent of the individual
Is made in cooperation with national or local authorities, or an individual or entity appointed by such authorities to enforce the law or carry out legal process, and in which seeking the consent of the individual could affect such enforcement or legal process
Is made to achieve the purpose of use sited above, and in instance where we may provide the necessary information to third party entity.
Is made pursuant to a merger, acquisition or other business combination.
We may disclose aggregate information regarding users (not including personally identifiable information) to third parties that we believe to be reputable.
When we are requested by a user in accordance with procedures we have specified to disclose his/her personal information (henceforth ‘Request for Disclosure etc.), we will disclose such information as soon as practicable, unless such disclosure would be in violation of law. Please fill out the designated form and enclose your identity verification documents, before sending it to the appropriate outlet. We may charge a fee for Request for Disclosure etc. as mentioned below.
※Retained Personal Data … Data of Personal Information categorized to allow for looking up specific personal information, which we retain over 6 months, and which we hold the right to disclose, correct and delete.
You may request the below articles regarding your own personal information.
Disclosure of Personal Information
Notification of the intended purpose
Correction of Personal Information
Addition of Personal Information
Deletion of Personal Information
Cessation of use of Personal Information
Below article (2) to (5) explain the steps you need to take in order to request the disclosure of retained personal information. Request for disclosure or other requests concerning personal information must be processed entirely by mail in order to avoid troubles such as information leakage by identity theft. Please take note that we cannot give you an answer on the spot, even if you apply for these transactions in person or in person by your agent with self-identification documents, since we need time for research.
Persons who may turn in Request for Disclosure of Personal Information etc. are as such;
Yourself (Person who is identifiable by the personal information)
Agent (Person delegated by you, or legal representative such as parents of minor)
Please note that even requested by an agent, our reply will be to you.
Upon turning in the Request for Disclosure, please turn in your identity verification documents and/or documents that verify your agent.
|（B）||One document each from (x) (y)
(Total of 2 documents)
※If your domicile of origin is listed in any of the documents, please black out the section with the said information before turning in the document.
(Please seal the authorization letter and turn in the seal registration certificate of the corresponding seal (within 3months of issue date, and sealed with the registered seal). If the agent is your legal agent such as parents of minor, instead of an authorization letter, you may turn in a copy of family register, indicating the relationship with you and the agent.
For Request of Disclosure, please send in the above mentioned documents via traceable mail to the below address.
AQUA Co., Ltd.
Meiji Yasuda Seimei Building 10F, 2-1-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan
You can download Request Form for Disclosure of Personal Information and Request Form for Correction etc. of Personal Information from below.
Please take care not to make an error on the forms to be turned in, as we will research your Personal Information as requested by documents turned in by you, and reply to you via mail receivable by only you.
We will not refund you for the postal charge or other fees even if, after research, there was no record of the requested Personal Information, or if we were unable to identify your Personal Information based on the documents that you have turned in.
We require a window time of 10 business days for internal research from the day we received the documents sent by you. If the research is to take longer than 10 days, we will inform you of it.
（2） The new policy will be valid from the moment it is announced publically on our website.
（3） To better understand customers’ requests and to better serve customers, we may record the phone calls made to our company.
We abide by Standard for Disclaimer of ‘Purpose of Use’ of Personal Information in Warranty Certificate (document released on November 16, 2004), published by Home Electric Appliances Fair Trade Conference. Personal Information entered to Warranty Certificate is handled with a Purpose of use disclaimer.
【We may use the information provided by you for service related activities within the insured period, and well as for safety measures.】
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