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Privacy Policy

Last updated: January 11, 2016

Privacy Policy

AQUA fully understands the importance of protecting Personal Information (as in Personal Information Protection Law of Japan), and observes all applicable laws and regulations relating to privacy protection. We have designed this Privacy Policy to explain how we safeguard the privacy of our users.

Please note that upon registering or providing personal information to our service outlets (henceforth referred to as ‘registration outlets’) we may have in place other articles regarding privacy policy. Please read the information provided to you upon entering your personal information.

  1. 1.Name of entity handling personal information

    AQUA Co., Ltd.

  2. 2.Appropriate Collection, Purpose of Use, and Security

    We will only collect your personal information by appropriate and fair means.

    Please read Purpose of use of the personal information retained by AQUA, for the purpose of use of personal information collected by us.

    We will maintain appropriate safeguards to protect your personal information from improper disclosure or modification and from unauthorized access. We will direct our employees to ensure appropriate management of Personal Information.

  3. 3.Providing Information to Third Parties

    1. (1) We may jointly use parts or entirety of Personal Information retained by us, with parent company and/or affiliated subsidiary companies, within the Purpose of Use, mentioned above. In such joint-use occurrence, we will act as the administrative director of Personal Information.

    2. (2)We will not provide your personal information to any third party without your advance consent, except where such disclosure:

      1. [1]Is in accordance with or required by applicable law

      2. [2]Is necessary for the protection of the safety or property of our users or the public, and it is difficult or impractical to obtain the consent of the individual

      3. [3]Is made in cooperation with national or local authorities, or an individual or entity appointed by such authorities to enforce the law or carry out legal process, and in which seeking the consent of the individual could affect such enforcement or legal process

      4. [4]Is made to achieve the purpose of use sited above, and in instance where we may provide the necessary information to third party entity.

      5. [5]Is made pursuant to a merger, acquisition or other business combination.

      6. [6]We may disclose aggregate information regarding users (not including personally identifiable information) to third parties that we believe to be reputable.

  4. 4.Procedures for Requests for Disclosure

    When we are requested by a user in accordance with procedures we have specified to disclose his/her personal information (henceforth ‘Request for Disclosure etc.), we will disclose such information as soon as practicable, unless such disclosure would be in violation of law. Please fill out the designated form and enclose your identity verification documents, before sending it to the appropriate outlet. We may charge a fee for Request for Disclosure etc. as mentioned below.

    ※Retained Personal Data … Data of Personal Information categorized to allow for looking up specific personal information, which we retain over 6 months, and which we hold the right to disclose, correct and delete.

    1. (1)Request for Disclosure

      You may request the below articles regarding your own personal information.

      1. [1]Disclosure of Personal Information

      2. [2]Notification of the intended purpose

      3. [3]Correction of Personal Information

      4. [4]Addition of Personal Information

      5. [5]Deletion of Personal Information

      6. [6]Cessation of use of Personal Information

      Below article (2) to (5) explain the steps you need to take in order to request the disclosure of retained personal information. Request for disclosure or other requests concerning personal information must be processed entirely by mail in order to avoid troubles such as information leakage by identity theft. Please take note that we cannot give you an answer on the spot, even if you apply for these transactions in person or in person by your agent with self-identification documents, since we need time for research.

    2. (2)How to request Disclosure, Add to, Delete or Opt Out of Use of Your Personal Information

      Obtaining Disclosure, Notification of Purpose of Use of Personal Information
      Complete and send (through traceable mail) the Disclosure of Personal Information Application Form designated by AQUA.
      Add to, Delete or Opt Out of Use of Your Personal Information
      Complete and send (through traceable mail) the Disclosure of Personal Information Application Form designated by AQUA.
    3. (3)Fee

      Disclosure of Personal information and Notification of Purpose of Use of Personal Information
      For each request we charge 700 Yen (Tax included) as fee. Please enclose a deposit of 700 Yen by postal money order along with your documents. Postal order is issued at the post office. The 10Yen fee for issuance of postal money order must be absorbed by you. If you request both Disclosure and Notification of Purpose of Use of Personal Information at the same time, we will only charge a onetime fee of 700 Yen.
      Addition, Deletion or Cession of Use
      There is no fee charged to you.
    4. (4)Persons who may request Disclosure of Personal Information

      Persons who may turn in Request for Disclosure of Personal Information etc. are as such;

      1. [1]Yourself (Person who is identifiable by the personal information)

      2. [2]Agent (Person delegated by you, or legal representative such as parents of minor)

      Please note that even requested by an agent, our reply will be to you.

    5. (5)Documents for identity verification of you and your agent

      Upon turning in the Request for Disclosure, please turn in your identity verification documents and/or documents that verify your agent.

      1. [1]If you are turning in the Request for Disclosure
        Your identity verification document should follow either (A) or (B) as shown in below table (Your name, address and date of birth must be clearly noted).

        (A) One document
        1. 1.Copy of driver’s license
        2. 2.Copy of passport
        3. 3.Copy of health insurance card
        4. 4.Copy of pension handbook
        5. 5.Copy of Basic Resident Register with photograph
        6. 6.Copy of alien registration certificate
        7. 7.Copy of identification booklet for the physically disabled
        8. 8.Seal registration certificate (Within 3months of issue date, and sealed with the registered seal)
        (B) One document each from (x) (y)
        (Total of 2 documents)
        1. 1.Copy of family register (Within 3months of the issue date)
        2. 2.Certificate of residence (Within 3months of the issue date)
        1. 1.Copy of invoice of cost of public utilities
        2. 2.Copy of student identification card

        ※If your domicile of origin is listed in any of the documents, please black out the section with the said information before turning in the document.

      2. [2]If your agent is turning in the Request for Disclosure
        Turn in all documents (x), (y), and (z)

        1. (x) Documents concerning you either (A) or (B) as shown in [1]
        2. (y)Documents concerning your agent either (A) or (B) as shown in [1]
        3. (z) Authorization Letter by you

        (Please seal the authorization letter and turn in the seal registration certificate of the corresponding seal (within 3months of issue date, and sealed with the registered seal). If the agent is your legal agent such as parents of minor, instead of an authorization letter, you may turn in a copy of family register, indicating the relationship with you and the agent.


        For Request of Disclosure, please send in the above mentioned documents via traceable mail to the below address.

        Privacy Policy Officer
        AQUA Co., Ltd.
        Meiji Yasuda Seimei Building 10F, 2-1-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan

        Download forms

        You can download Request Form for Disclosure of Personal Information and Request Form for Correction etc. of Personal Information from below.

        Please take care not to make an error on the forms to be turned in, as we will research your Personal Information as requested by documents turned in by you, and reply to you via mail receivable by only you.

        We will not refund you for the postal charge or other fees even if, after research, there was no record of the requested Personal Information, or if we were unable to identify your Personal Information based on the documents that you have turned in.

        We require a window time of 10 business days for internal research from the day we received the documents sent by you. If the research is to take longer than 10 days, we will inform you of it.

  5. 5.Others

    1. (1) We reserve the right to revise this Privacy Policy (Including above mentioned Purpose of use of the Personal Information retained) in order to maintain appropriate safeguards as well as to abide by the law.

    2. (2) The new policy will be valid from the moment it is announced publically on our website.

    3. (3) To better understand customers’ requests and to better serve customers, we may record the phone calls made to our company.

Handling of Personal Information of Warranty Certificate

We abide by Standard for Disclaimer of ‘Purpose of Use’ of Personal Information in Warranty Certificate (document released on November 16, 2004), published by Home Electric Appliances Fair Trade Conference. Personal Information entered to Warranty Certificate is handled with a Purpose of use disclaimer.

【We may use the information provided by you for service related activities within the insured period, and well as for safety measures.】

Acquisition and use of attribution, device, location, and activity history information

About “Cookies”
Our website uses ‘cookies’ to manage access to and use of our website, recognize your preferences and to facilitate effective site administration. Unless specifically noted on the website we will not acquire personal information (name, date of birth, telephone number, e-mail address, address) via cookies. You may opt out of our use of cookies by modifying the configuration of your web browser.

※Cookie is a small file that web browsers store on your computer.

Some of the services and advertisements included in our website are delivered or served by third-party companies. These companies may place or recognize cookies, for the purpose of analyzing data for marketing use, and of sending ad notification, but not for other purposes.

Cookie information placed by third-party companies such as Google, or Yahoo! will be managed by the privacy policy of the corresponding third-party company.

To learn more about opting out of cookies (disabling cookies in order to terminate advertisement service) visit the below websites. You can still use our website after disabling cookie.

Notice: The content of this webpage is a translation of the Japanese Privacy Policy. Please refer to the original document in Japanese for official use.